RETURN POLICY

We want you to be 100% satisfied with your new Mary Esses jewelry.

If you are not, you can return it for store credit, any unaltered and tagged piece within 14 days of the receipt date.

Please note: this does not include any custom orders,  which are final sale.

INSTRUCTIONS

In order to make a return, please

  1. fill the return form below;
  2. you will be receiving an email that contain a Return Authorization Number (RAN) and a Return Label;
  3. print this email and include with your shipment;
  4. print the return label and attach it to the shipping box;
  5. send the item back via FEDEX in its original package.

IMPORTANT

  • all returns must include a copy of the email with the Return Authorization Number. 
  • no exchange will be obtained without the copy of the email with the Return Authorization Number.

EXCHANGE/ SERvice REQUEST

If you need adjustments on your jewelry  - lenght, size - you can return it for service.

Note that all adjustments will be charged. Send the form below to get a quote.